Returns and refunds

What we accept back

We accept returns for a robot or kit that does not work: a part that is dead on arrival, damaged in transit, missing from the box, or that fails in normal use or during a normal build.

We do not accept returns because you changed your mind. Once a box is opened the robot or its parts have been handled, and we cannot sell them to somebody else as new. We would rather say that plainly here than write a policy we quietly decline to honour.

Condition

It must come back undamaged, apart from the fault you are reporting.

• No physical damage caused after delivery: drops, bent pins, crushed housings.
• No damage from wrong wiring, reversed polarity, or a supply other than the one in the box.
• Nothing cut, soldered, filed or glued. Neither the robot nor the kit needs any of that.
• All parts present, including fasteners and the printed shell.

Cosmetic marks from ordinary use or an ordinary build are fine. We are looking for whether the part failed, not whether the box was opened carefully.

How to start a return

1. Write to support@pebblerobo.com within 7 days of delivery, with your order email and payment id. Both are on your order confirmation.
2. Tell us what is not working. A photo or a short video helps and often saves the return entirely: several faults turn out to be a connector seated the wrong way round, which we can talk you through in a reply.
3. We answer within two working days with a return address.
4. Post it back. You pay the return postage. Keep the tracking number.

Refunds

Once it reaches us we check the reported fault. If it holds up, we refund within 7 working days to the same method you paid with: the card, UPI account or bank account used at checkout. We cannot refund to a different destination; that is a restriction of the payment system, not a preference.

The ₹5,999 you paid is refunded in full. The postage you paid to send it back is not refunded, and neither is the original delivery, which has already been used.

If the fault does not hold up (the part works here, or the damage is post-delivery), we will tell you what we found and send it back to you at our cost. We will not keep both your PebbleRobo and your money.

Replacements instead

For a single dead component, a replacement part is usually faster than returning the whole thing, and we will offer that first. Say if you would rather have the refund.

Cancelling before dispatch

Orders can be cancelled for a full refund at any time before it ships. Write to support@pebblerobo.com. Once it has shipped, the return terms above apply.